Chatbot
You can embed your own ConvoSphere chat agent into Moyo Suite. Once enabled, it appears as a floating chat bubble on every page of your workspace, for every member of your team.
The agent is yours: you create it in your own ConvoSphere account, you control its knowledge base and its answers, and no other Moyo Suite workspace can see or use it.
Setting it up
- In your ConvoSphere account, create an agent and copy its agent ID.
- In Moyo Suite, go to Settings → Organization → Chatbot.
- Paste the agent ID, leave Widget type as
defaultunless ConvoSphere told you otherwise, and turn on Enable widget. - Save. The chat bubble appears for everyone in the workspace on their next page load.
You can’t enable the widget without an agent ID — that would load an empty chat bubble for your whole team. Fill in the ID first.
Turning it off
Switch Enable widget off and save. The bubble disappears for everyone. This is different from never having configured one — see below — and your agent ID is kept so you can turn it back on later.
Who can change it
Configuring a chatbot loads a third-party script for everyone in the workspace, so it’s restricted to Owners and Admins. See Team & Permissions for how profiles work.
If you don’t configure one
Your team sees Moyo’s own default assistant instead — the same product-guide bot every workspace saw before this page existed. It’s purely a placeholder until you connect your own; it isn’t tied to your workspace’s data.
Connecting your own agent replaces it right away. If you’d rather show no chatbot at all instead of Moyo’s default, open Settings → Organization → Chatbot and turn Enable widget off without an agent ID — turning it off is an explicit choice for this workspace and is remembered, unlike simply never visiting this page.